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For immediate answers, please check the FAQ, Shipping, and Returns Information pages in the footer of the site. 

Our customer service department hours are Monday through Friday from 9am - 5pm PT. You can use the contact form below, or email us at Please allow 1-2 business days for a response. There may be an additional delay around holidays due to a higher volume of requests.

If you're contacting us regarding an order you have already placed, please include your order number in your email.

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Kappa USA
260 W 39th St, 9th Floor
New York, New York 10018
United States