Refund policy

RETURNS

To start the return process please have your order # handy and click here: https://kappa-usa.loopreturns.com/#/

 

Exchanges are valid within 30 days of the delivery date.

Refunds and Exchanges will NOT be processed until items are returned and inspected by our warehouse. All items must be returned in their original condition: tags attached, packaging intact, and product unworn & unwashed.

Exchanges must be of equal or lesser value than the item returned. Should the item chosen for exchange be priced less than the item being returned, a store credit will be issued for the difference. At this time, we are unable to process exchanges for items that are priced higher than the item being returned.

If your item is damaged or defective, please send an email to info@kappa-usa.com with a picture of the item and its defect, preferably with the hang tag of the item in the picture, along with your order number. From there, we may ask you to return the damaged item to us and we can ship a replacement. Upon receipt of your goods, please inspect your items and contact us within 15 days to let us know of any damages/defects. If the delivery date is more than 15 days old, we cannot accept any damages and cannot ship replacements.

Due to the nature of this product, face masks are non-returnable. If there is an issue with your mask, please reach out to customer service so we could further assist you.

Gift cards are not eligible for returns. Once a gift card is purchased, it cannot be cancelled or refunded. Purchases made with gift cards are eligible for exchange or store credit only if an item does not work out.

To initiate a Return or Exchange, you will need your Order Number ready. Your Order Number can be found in your order confirmation email. It is NOT on the paper invoice you receive in your package. If you do NOT have your Order Number, please email info@kappa-usa.com.

If you do not have your order # please email Info@kappa-usa.com and provide the following:

1. Name & Email address used to place order
2. Date your package was received
3. Reason for the return (Exchange, damage, incorrect purchase, fit…etc.)
4. What product(s) you are returning you are responsible for return shipping, we recommend choosing a method with tracking as insurance.

Note: As of 9/27/23 we will be increasing the return fee to $10 due to inflation and increased costs of shipping couriers. Initial shipping charges and $10.00 return shipping fees are NON-REFUNDABLE. We are NOT responsible for return packages that may be lost or damaged in transit. You will have to file a claim with the shipping carrier.